Careers at STA Group

STA is a great place to work! Those who join us will work with highly intelligent and competent colleagues – the kind of people who are fun to work with and with whom they will likely develop personal friendships. Team members are continually learning from one another, building their own and the firm’s knowledge base.

STA Group staff members share the excitement of helping to build a rapidly growing company in an environment where each person can see how his or her individual efforts make a difference. Our career opportunities usually develop in three areas:

Customer Success Manager (Instant Connect team)

Position Description

The Customer Success Manager will have 360-degree customer-centric responsibilities starting from ensuring product quality to striving for exemplary customer satisfaction in terms of support and escalations management.

Job responsibilities include

  • Leading onshore and offshore product and system quality assurance teams
  • Leading onshore and offshore customer support efforts
  • Acting as the Customer Escalations lead and assist in triaging and troubleshooting various Instant Connect customer issues
  • Handling customer escalations related to product and product ecosystem issues at customer sites
  • Taking ownership of customer issues reported and seeing problems through to resolution
  • Engaging in direct conversation with customers’ technical and executive personnel to provide troubleshooting guidance and deliver failure analysis reports on critical issues
  • Managing various level of escalated cases; including CAP (Customer Assurance Program) that last for extended period of time
  • Coordinating and identifying resources within engineering team for resolving complicated and multi-faceted problems.
  • Recommending interim solution for customers while permanent solution is being developed.

Requirements and Competencies

  • At least 10+ years of Customer Escalations/Success/Support with at least 3+ years of Escalations Management
  • Demonstrated project management skills, technical aptitude, and effective communication and thrives in fast paced environment with multiple priorities
  • Good technical knowledge around VoIP & Networking
  • Excellent analytical & problem solving skills
  • Ability to work both independently and as part of a team
  • Excellent written and verbal communication skills
  • Strong organization and project management skills with an ability to multi-task across customer issues
  • CCNP/CCIE certification is a plus

 


Senior Software Engineer (Instant Connect team)

Position Description

The Senior Software Engineer will work with a team of Developers who will be responsible for:

  • Design, development, and maintenance of next generation cloud-based VoIP software application
  • Maintaining and supporting legacy 3-tier web application and web services, and migration to the next generation cloud App
  • Guiding, leading and mentoring offshore team members
  • Creating detailed design specifications
  • Research and innovation to find solutions to challenging technical problems
  • Participating in Agile SCRUM methodology
  • Working in an engineering culture that is customer focused
  • Implementing highly scalable and reliable systems for millions of devices and users
  • Designing for extensible and scalable multi-threaded solutions, optimizing for resource utilization, performance, and supportability
  • Coding, testing, and optimizing designs across the system, subsystems and micro-services
  • Refactoring legacy code to simplify the system and create highly supportable / maintainable code
  • Working with customer support to troubleshoot and resolve product and platform issues

Requirements and Competencies

  • Bachelor of Engineering in Computer Science or equivalent
  • At least 8 years of industry experience building highly scalable systems
  • Strong Java fundamentals
  • Familiarity with both legacy UI frameworks such as Apache Struts, and modern UI frameworks such as Node.js.
  • Experience with SIP and JTAPI protocols and familiarity with Cisco Unified Call Manager (CUCM) and Call Center (UCCX)
  • Experience with both legacy relational databases (e.g. Informix) and modern NoSQL databases (e.g. Cassandra)
  • Experience with messaging protocols and frameworks, such as XMPP, ejabberd, Kafka, MQTT
  • Sound expertise in Linux, BASH scripting, debugging and troubleshooting
  • Sound understanding of protocols such as DNS, HTTP, SSL, REST
  • Experience with packet sniffing tools such as Wireshark and tcpdump
  • Experience developing and maintaining consistent and usable RESTful APIs
  • Experience implementing services on top of cloud infrastructures, such as AWS
  • Experience with containerization technologies and Kubernetes are pluses
  • Have built distributed systems that are redundant and high-available(HA) at scale
  • Very good understanding of both SQL and NoSQL implementations
  • Be able to design, code, test and document
  • Able to act as an independent technical lead on complex projects collaborating well with the team
  • Possess excellent written and oral communication skills, good work ethics, high sense of team-work, love to produce quality work and commitment to finish tasks
  • Self-starter who loves to find creative solutions to challenging problems

 


Digital Consultant

We have roles that range from Web UI Designer, Web and Software UX Developer, Front-end Developer, WordPress Developer, other flavor CMS Developers, video and animation content producers. Below is a list of some of the skills required for these roles.

  • HTML5 / CSS / Javascript / PHP / .NET / MySQL / MS SQL Server
  • Adobe Creative Suite software: Photoshop, Illustrator, Premiere, After Effects, some InDesign
  • CMS Experience: WordPress, Acquia/Drupal, EPiSERVER/Ektron, Sitecore, Adobe CQ (AEM), Tridion.
  • Project management

If you are interested in joining our team – and if you are a highly motivated top performer, we would be very interested in talking with you! For more information, please contact:

Careers/Recruiting
STA Group LLC
222 S. Riverside Plaza
Suite 2800
Chicago IL 60606

(312) 332-1900

 


An Insurance Benefits Plan paid 100% by Employer for all Employees

BENEFIT SNAPSHOT

  • Professional Benefits Administrators (PBA), utilizing the Cigna provider network
  • Health Savings Account (HSA) – Employer pays 90% of your deductible via contribution into HSA
  • Interactive Health Wellness Program, with participation incentive (additional contribution into HSA)
  • 24/7 Teladoc Program, consult a doctor 24/7 for convenience
  • PBA Dental Plan
  • EyeMed Vision
  • Long Term Disability
  • Life Insurance and AD&D
  • $100/month cell phone allowance
  • 401k after 6 months of employment
  • Plus some great benefits for training and additional learning & development!

ADDITIONAL VOLUNTARY PLANS (available on pre-tax basis)

  • Pre-tax Transit Benefit Contribution for CTA, Metra, and Local Parking Garages
  • Additional Life Insurance
  • Disability Life Insurance
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